Brazilian consumer authorities have asked Live Nation to explain a reduced BTS stage setup ahead of three sold-out São Paulo concerts.
The inquiry follows 518 complaints to São Paulo's Procon-SP, mostly about production infrastructure, as fans say fewer LED screens hurt visibility. The shows start October 28.
What the authorities want
On October 22, Senacon, Brazil's consumer protection agency, asked Live Nation and Ticketmaster to clarify how the stage layout was set up and how ticket buyers were informed about it.
São Paulo consumer protection agency Procon-SP reportedly received 518 complaints about the concerts, including 460 about production infrastructure.
The dispute is over LED screens: shows in other markets used 12 screens, while the South American production uses just four. Fans complained about visibility and the concert experience because of the smaller screen setup.
Live Nation's response
Live Nation, in a statement reported by Billboard Brasil, said the reduced setup was due to logistical and scheduling constraints.
The company said the setup mirrors the seating chart that was available when tickets were first sold. It noted that the screens surround a central tower and maintain a 360-degree view.
How the tour reached this point
The smaller setup was first used when BTS began the South American leg of the tour in Bogotá, Colombia, and fan criticism grew after that. The reduced configuration has stayed in place throughout the regional dates.
BTS is due to play three sold-out concerts at MorumBIS Stadium in São Paulo on October 28, 30, and 31, closing the South American leg of the tour.
What remains unclear
The first São Paulo show is on October 28, with no announced production changes.
